Privacy Policy

We may collect the following types of personal information:

• Contact information, your name, email address, phone number and company name when you submit an enquiry or contact form.
• Project information, details about your building or compliance requirements that you provide when requesting a quote or assessment.
• Usage data, information about how you interact with our website, including IP address, browser type, pages visited and time spent on pages (collected via cookies and analytics tools).
• Communications, records of any correspondence between you and One Stop Fire.

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested.
• Prepare quotes, proposals and compliance documentation.
• Communicate with you about your project, including scheduling and updates.
• Send you relevant information about our services, where you have consented to receive such communications.
• Improve our website and service delivery based on usage patterns.
• Meet our legal, regulatory and contractual obligations.

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers, trusted third parties who assist us in operating our business (e.g. IT services, email providers), who are contractually bound to keep your information confidential.
• Legal requirements, where required by law, court order or government authority.
• Business transfers, in the event of a merger, acquisition or sale of assets, your information may be transferred to the acquiring entity.

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and does not identify you personally.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When your information is no longer required, we securely delete or anonymise it.

Under Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to our legal obligations.
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: